Refund Policy

Last updated: October 16, 2026

We want you to be happy with what you pay for. This policy is simple and unconditional within the periods below.

1. Failed generations

If a generation fails, times out or is blocked by our safety filters, its credit is returned to your balance automatically. You don't need to ask.

2. Subscriptions

You can request a full refund of any subscription payment within 14 days of the charge — no questions asked. If you cancel, your plan stays active until the end of the current billing period and is not renewed.

3. Credit packs

Credit packs can be refunded in full within 14 days of purchase — no questions asked.

4. How to request a refund

Send us a message through the contact page or e-mail homedesigner.app@gmail.com with the e-mail address of your account; you can also contact Dodo Payments, our merchant of record, through your receipt. Refunds are issued by Dodo Payments to the original payment method, usually within 5–10 business days, and the related credits are removed from your balance. Please contact us or Dodo Payments before opening a chargeback with your bank.

5. Your statutory rights